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Frequently Asked Questions
What does "Waiting To Be Planned" mean?
We are now in the process of arranging the shipment for you. Someone from our team should reach out via email or text soon.
How will I know when my furniture is being delivered?
Kindly refer to the "EST Delivery" section on your order tracker page. Alternatively, you may wait for someone from our team to reach out via email or text once your order is ready to ship.
How long does it take to ship during "Ready To Ship" phase?
If your order says "Ready To Ship," that's the green light! We're getting it ready to roll, give us 2-5 days. Keep an eye on your inbox or phone – we'll hit you up real soon. No worries about scheduling the delivery, we've got that covered for you.
How do I schedule my delivery?
No need to do the leg work. We'll take care of it for you. Someone from our team will reach out via email or text once your order is ready to ship.
Can I change my delivery schedule?
We will make every effort to accommodate your request, there may be situations where it is not feasible or may result in a delay in delivery. Please contact our customer support team as soon as possible to initiate the process.
My tracking information is not moving.
We make every effort to ensure that your order is booked and shipped within the designated 2-5 days timeframe, as stated on our website. However, it's important to note that once the carrier has picked up your item for delivery, we relinquish control over the shipping process. Despite our best efforts, unforeseen circumstances or delays may occur during transit that are beyond our control.
I need an estimate on delivery.
Our website outlines estimated delivery dates, but note that these are subject to change depending on factors including the specific product ordered, shipping location and third party couriers.