RETURNS AND REFUNDS
Return policy on customer remorse
If you change your mind, all items can be returned within 30 days, starting from the day after you receive your order. Please notify us for a seamless return process via email at info@mariocapasa.com
We only accept returns for customer remorse on the following conditions:
- For items with a manufacturer seal, the manufacturer seal must be unopened
- The item must be in its original packaging with all original accessories
To return the product, you must contact us first, and we will send you a prepaid return shipping label. Don’t send items back without contacting us first.Returns must be shipped within 14 days of receiving instructions and a return label
Return policy on damaged, wrong, or dysfunctional products
If you find products in your order damaged, wrong or dysfunctional, please contact us directly by email at info@mariocapasa.com
In the aforementioned case, you will have 30 days to return these products and get a refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within 30 days of receiving the order.
You will not be charged for return shipping as the shipping costs will already be paid by us in the return label.
Restocking Fee
There is no restocking fee for returned orders.
Returning an order
Contact us via email at info@mariocapasa.com, and state the reason for your return, and we will send the RMA return label according to the reason for your return. The return label will have shipping costs paid.
- We kindly ask that you have the items packed up & ready for pickup on the scheduled day. Please follow the guidelines provided by our customer support team when preparing your items for return.
- Once your return is approved, the refund amount will be processed after deducting the actual shipping costs incurred to and from your location, regardless of whether you received free shipping on your initial purchase. Please be aware that the return cost may vary and might not align with the initial shipping cost, as it depends on the carrier. All associated fees will be disclosed during the discussion of the return request. It's important to note that the customer is responsible for covering the shipping costs, unless the return is due to our error or a defective item.
Canceling an order
You have 24 hours before the item(s) have been shipped to cancel your order.
In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason of return.
Lost shipments
If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at info@mariocapasa.com and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5-day investigation, the shipment will be declared lost, and you will be entitled to a full refund, or we will send a replacement if you choose so.
Refund process
The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund takes 5-10 business days to process. Refunds will be made in the original method of payment.
Contact Us:
Phone: +1 888-514-2390
Email: info@mariocapasa.com
Address: 8761 Beverly Blvd, West Hollywood, CA 90048
Hours of operation: 9AM-6PM PST Monday-Friday