Extended Warranty Policy

At Mario Capasa, we know how valuable your furniture investment is. That's why we offer extended warranty options on our website for added peace of mind. Our plans cover accidents during the specified period, ensuring your purchase stays protected. Explore our extended warranty details below;

  1. Extended Warranty Options Customers can choose from three extended warranty options: 2-year, 3-year, and 5-year plans. These plans offer additional coverage beyond the standard manufacturer warranty.

    Please note that once the extended warranty is added to the order and the item is delivered, we can no longer cancel the extended warranty.
  2. Coverage: Our extended warranty plans cover accidents that result in damage to the furniture. This includes accidental spills, stains, scratches, pet damages, and other unforeseen incidents that may occur during normal use.

    The extended warranty can be utilized once per year. For instance, if you purchased a 3-year extended warranty for your item and have already used it for a specific reason this year, you may not be eligible to use it again until the following year. In such cases, it must be for a different concern, one that is distinct from the concern you had already reported.
  3. Accidental Damage Coverage: Accidental damage coverage includes, but is not limited to, the following scenarios:
  • Spills and stains from food, beverages, or household chemicals
  • Scratches, gouges, or chips on the furniture surface
  • Rips, tears, or punctures in upholstery or fabric
  • Pet damages such as claw marks or chewing

4. Exclusions
It is important to note that our extended warranty does not cover damages caused by deliberate misuse, abuse, or neglect. It also excludes damages resulting from natural wear and tear, normal fading of fabric or materials, or damages caused by unauthorized repairs or alterations.

5. Claim Process
 In the event of an accidental damage claim, customers should contact our customer service team. A claim representative will guide you through the claim process, which may include providing relevant details and supporting evidence such as photographs or videos of the damaged area.

6. Resolution Process
Once the claim is submitted, our team will evaluate the nature and extent of the damage. If the damage is covered under the extended warranty, we will provide a suitable resolution. This may involve arranging for repairs by a professional technician, offering a replacement part, or, if necessary, replacing the entire furniture item.

7. Terms and Conditions
Please review the terms and conditions specific to each extended warranty plan at the time of purchase. These terms outline the coverage period, claim procedures, and any additional information regarding the extended warranty.

We believe that our extended warranty options provide added value and protection for your furniture purchase. If you have any questions or require further assistance regarding our extended warranty policy, please contact our customer support team.